About Monocle Systems

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Monocle Systems, a part of the Techedge Group, is a Run SAP partner, Services Partner, and SAP certified Solution Manager
Managed Services partner supporting the streamlined management of SAP solutions through a mixture of consulting, managed services, and technology products. As SAP landscapes become increasingly complicated and heterogeneous, a techedge-group_logo_sap_oracle-epmcomprehensive approach to operations is required, employing a broad range of skill sets and sophisticated tools. The art and science of managing large SAP landscapes is a discipline in itself. Monocle Systems supports SAP customers of all sizes – from the smaller customers in the SMB market, to international hosting providers – to deploy, monitor, and support SAP landscapes.

Comprehensive SAP Technical Consulting

Monocle Systems brings top talent to customer implementations in a variety of areas, with an eye on technological innovation and process streamlining. Our areas of expertise include:

 

 

  • SAP Solution Manager
    • System Monitoring, Business Process Monitoring, Root Cause Analysis
    • Service Level reporting, EarlyWatch Alert reporting, IT Performance reporting
    • Change Request Management (ChaRM) and CTS+
    • ITSM and third-party integration

 

Managed Services

With a heritage in the hosting industry, Monocle Systems offers a unique set of remote and hosted Application Management Services (AMS) options for SAP Basis and SAP Solution Manager. These offerings put the operational support of SAP systems in the hands of the experts, with the benefits of a fixed-price model and deep expertise in leveraged, virtualized delivery of HANA deployments.

 

Innovation

Monocle Systems is the only system integrator specializing in enhancements to SAP Solution Manager. We offer custom and shrink-wrapped solutions in the areas of:

 

  • Reporting and dashboards
  • Custom integration for monitoringSAP_Certified_Monocle_SMaMS
  • Custom enhancements to ITSM and Change Management
  • Integration with third-party helpdesk software

 

Video Overview of Monocle Systems

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