Remote Basis Support
Receive Complete CareTM for your mission-critical SAP systems from Monocle Systems. smaller organizations require hard-to-find Basis expertise to run their enterprise systems smoothly. Our service combines customized, automated monitoring using native SAP tools with proactive 24/7 Basis coverage to support users across the globe, ensuring that the systems running your business are always up and operational.
- Real-time alerts of issues impacting your systems
- On-demand support when your business needs it most
- Resources for your internal SAP team with proven Basis expertise
About Our Support
Basis support is the foundation to a successful SAP implementation; your business cannot tolerate unplanned system outages. For optimal operations, Monocle Systems uses U.S.-based, senior personnel to proactively manage your SAP environment. Based in Philadelphia, our expert teams are available 24/7 to address your business needs.
Monocle Systems provides comprehensive Basis services at a fraction of the cost of a full-time employee. With a guaranteed service level, you receive support that is timely, reliable, and laser-focused. Your coverage is distinguished by rapid triaging, root cause analysis, and expert remediation. Our customers range from small implementations with a few dozen users to Fortune 100 companies requiring around-the-clock support.
About Complete CareTM
Our senior Basis experts address the entire SAP lifecycle from blueprint to go-live to ongoing maintenance, including:
- Landscape design and architecture
- Installation and upgrade
- System and unicode migration
- Patches and enhancement Packs
- Disaster recovery planning and execution
- Proactive daily, weekly, and monthly checks
- 24/7 monitoring
Remote Basis Support can be combined with our innovative managed services for SAP Solution Manager to give you complete visibility and control over your landscape. Monocle Systems Basis Managed Services are the right fit for your enterprise.
Contact us to discuss how.