Frequently Asked Questions

What is the difference between Infinite Focus and putting a Solution Manager at a 3rd party datacenter?

Datacenters only provide infrastructure and perhaps a running OS to install your Solution Manager on. SAP certified hosting partners go a step further, providing OS and Basis resources to take care of the technical installation of the SAP software and Basis details such as backups and patching. But only Monocle Systems supports all of these […]

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How do you handle the division of labor between the customer’s Basis team and the Monocle Systems support team?

In general, all components of the Solution Manager — including its BI, TREX, Web Dispatcher, and Introscope components — are the concern of Monocle Systems.  The customer Basis team will get roles enabling them to use the system to its fullest extent, but not make Basis modifications.  The customer Basis team is responsible for the […]

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How does the hosted Solution Manager connect to our on-premises environment?

We support a variety of connection types, including VPN, MPLS and SSL connections. The most appropriate connection(s) will depend on your application. MPLS has the lowest latency, which is important for the end-user experience when using applications such as ChaRM which use the SolMan as a launchpad into satellite systems and therefore requires round-trips for […]

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Can I migrate an existing Solution Manager into Monocle Systems? Can I migrate out later?

Yes.  We have certified OS/DB Migration Consultants on staff who can lead a migration project in or out of Monocle Systems.  This makes it possible to use our Hosting for SAP Solution Manager service to accelerate the adoption of Solution Manager 7.1 in your organization, and then migrate back in-house when desired.  Other migration options […]

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What OS/DB platforms do you support in your hosting environment?

Our hosting infrastructure is provided by a certified SAP hosting provider in a fully-virtualized environment. We support 64-bit Linux and 64-bit Windows platforms. We support all database types supported by SAP including Oracle, MS SQL Server, DB/2 and MaxDB.

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